Our quality objectives flow from our Quality Policy and represent what we are trying to achieve by implementing our Quality Management System. To meet our commitment, we must;
Objective 1: To be regarded as the safest, most efficient and cost effective provider of Access Solutions for our clients.
Objective 2: To complete jobs in agreed timeframes that meet client requirements (timely completion).
Objective 3: To monitor and review all re-work (as applicable) for any recurring issues.
Objective 4: Maintain a customer satisfaction rate of at least 97% (based on feedback obtained through surveys and feedback from clients)
Objective 5: Leverage efficient technology applied to all business processes in order to maintain a competitive advantage.
Objective 6: To value our Customers through open communication and timely responses. Complaints are viewed a service improvement mechanism ensuring that all complaints are effectively resolved in a consistent manner and that the information gathered via complaints is utilized for continual improvement.
Objective 7: To achieve reliable efficient and safe loading, delivery and collection of scaffolding materials to all types of sites within the delivery timeframe scheduled.
- Scaffolding Hire
35 Furnace Rd
Ph: (08) 9358-5811
Fax: (08) 9358 5877